Frequently Asked Questions

What services does ACC Healthcare Services offer?
AAC Healthcare Services offers a variety of medical services, including mental health services like medication management and therapy (psychotherapy), preventive care, diagnostic testing, and treatment for acute and chronic illnesses.
How do I make an appointment?
To make a FREE appointment, Click HERE
Does ACC Healthcare Services accept insurance?
AAC Healthcare Services accepts Cigna insurance plans.
What conditions do you treat?
We specialize in treating depression, anxiety, trauma, ADHD, PTSD, OCD, bipolar disorder, grief and more.
Do you prescribe medications?
Yes, we provide medication management tailored to your needs, including psychiatric medications and hormone prescriptions.
Appointment Reschedule, No-Show,
Cancellation Policies
We require at least 12 hours' notice for cancellations to avoid a $45 cancellation fee. After 3 no-show appointments you will be automatically discharged with a 30 day refill on medication.
What if I need Lab tests done?
You are to request a paper prescription to take to any lab or a electronic request can be sent to any Quest Diagnostics. Find a Quest Diagnostics location near you.
What medication’s can the provider prescribe?
You provider is able to prescribe a medications if it is appropriate. Here is a list of Medications that cannot be prescribed via a telemedicine visit.
What is an online psychiatry visit like?
An online psychiatry session is similar as an office visit but more convenient since are seen from location of your choosing, and at your time of your choosing. You will be asked about your psychiatric history, current emotional symptoms, potential factors contributing to these symptoms, and what you would like to be accomplished in your visit. Using all this information the provider will come up with a thorough assessment and treatment plan. This can be an ongoing conversation and, as they get to know you better over time, the plan can change as your needs change.
Why would I see a psychiatrist online?
  • You are unable to see a local psychiatrist.
  • All the appointments are your local psychiatrist are booked for weeks or months.
  • You need a psychiatric medication or more than one psychiatric medication
  • You have one or more mental disorder diagnosis
  • You feel that getting more from a psychiatry visit would improve your overall health.
  • You are experiencing complex side effects to your current medications and would like a second opinion
  • You want to change your psychiatric medication
  • You have questions about your doctor’s treatment plan and want a second opinion
What is Telepsychiatry?
Through the AAC Healthcare Services website, you can see a provider face-to-face from the privacy and comfort of your own home to address common behavioral health challenges. Providers are different than therapists because they have the ability to prescribe medications for the treatment of diagnosed mental disorders.
Can I get a doctors note or a sick slips filled out?
Providers at AAC Healthcare Services are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. Be sure to request the documentation before ending your conversation. Please note that doctors at AAC Healthcare Services are not able to provide more documents like FMLA forms, disability forms or handicap/DMV documents as these documents require in in-person evaluation.
Can a doctor on AAC Healthcare Services order a prescription refill?
Providers at AAC Healthcare Services will discuss your health history and assess whether a refill is safe at this time of your visit or whether it would be necessary to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests or blood pressure readings. We follow state, federal guidelines and cannot prescribe controlled substances via a telemedicine visit.
Can my kids see a doctor with
AAC Healthcare Services?
Children, under the age of 18, must be accompanied by a legal guardian or a parent to see our provider. The rule is the same when you go to your doctors office.
Can I see a doctor online if I am outside of Texas?
No, currently we are only offering our service to anyone who is physically located in Texas
What are conditions we DO NOT treat during an online visit?
  • Fractures
  • Patients who want to hurt themselves
  • Patients who want to hurt others
  • Schizophrenia or hallucinations
  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe Hypertension or Hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.
I am not sure If my condition can be treated online visit, can I still discuss it with a doctor?
If this is an emergency please call 911 IMMEDIATELY. If it is not an emergency condition, yes. Our providers are able to advice, counsel you about your condition, and help you work through your treatment options.
Why should I use AAC Healthcare Services?
  • I live in a rural area.
  • I am home bound, and cannot get to a doctor.
  • I feel like I should probably see a doctor, but don’t have time to wait for an appointment.
  • It’s difficult for me to get a doctor’s appointment.
  • My doctor’s office is closed and I don’t want to wait hours at an urgent care clinic or hospital.
  • I am new to the area and don’t know any doctors near me.
  • I just need a second opinion.
  • I don’t have health insurance, or my co-pay/deductible is too high.
What is an online AAC Healthcare Services visit?
AAC Healthcare Services is a affordable, convenient way to receive care from our providers or therapists on your desktop, laptop, or your smartphone. Our secure video technology allow you to see a doctor face to face. The doctor can look, listen and engage with you to diagnose your reason for your visit and provide an effective treatment plan.
How much does an AAC Healthcare Services visit cost?
Initial Psychiatry visit $120 * Follow-up Psychiatry visit $75 * * May be less with Health Insurance
AAC Healthcare Services is not for serious injuries or life threatening conditions, such as: